Generic Medical Partners
1500 Don Mills Road, Suite 711
Toronto, Ontario, Canada
M3B 3K4
Product Inquiries & Complaints Contact and Response Guide
| Category | Description | Response Time | Contact |
|---|---|---|---|
| EMERGENCIES | Dial 911 or go to your nearest hospital. | ||
| Scientific Inquiry | General product questions (e.g., usage, stability, formulation). | 2 business days | General Contact: customerservice@gmprx.com (416) 444-4467, ext 5 |
| Adverse Drug Reaction (ADR) | Harmful or unexpected reaction to the drug when used as directed. | 1 business day | General Contact: customerservice@gmprx.com Direct Contact: 1 (866) 697-7272, ext 709 technical_inquiries@gmprx.com |
| Adverse Event (AE) | Any health issue after taking the product, even if unrelated. | 2-3 business days | General Contact: customerservice@gmprx.com Direct Contact: 1 (866) 697-7272, ext 709 technical_inquiries@gmprx.com |
| Lack of Efficacy Complaint | Product did not work or failed to provide expected benefit. | 1 business day | General Contact: customerservice@gmprx.com Direct Contact: 1 (866) 697-7272, ext 709 technical_inquiries@gmprx.com |
| Technical Product Complaint | Physical or quality defect: leak, colour change, short fill, etc. | 2 business days | General Contact: customerservice@gmprx.com (416) 444-4467, ext 5 |
| Supply Complaint | Delays, wrong product/quantity, packaging/shipping issues. | Detailed response in 24 hours, CRM issue in 7 business days | General Contact: customerservice@gmprx.com (416) 444-4467, ext 5 |
| Critical Complaint (eg Tampering/Hazard) | Potential safety issue or tampering. | 1 business day | General Contact: customerservice@gmprx.com (416) 444-4467, ext 5 |
| Pharmacist Technical Questions | technical_inquiries@gmprx.com |
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